HELP AND FAQs

FREQUENTLY ASKED QUESTIONS

How do I book for a Mamasafi?


Go online to www.mamasafi.com and seemlessly request from the comfort of your home or office space.




How long does it take to reach my residence?


For Instant/on-demand service request, it takes a Mamasafi a span of 10-30 minutes to reach your specified location.




How do you do your pricing?


For Laundry, Utensils and House cleaning, prices vary with your load size and are negotiable with the Mamasafi. For expert Carpets and Sofa cleaning, find our pricelist on this page.




What is a MAMACODE?


A MamaCode is a unique number that identifies each Mamasafi. This number can be found on a badge provided to each Mamasafi. Its used for repeat requests by the same Mamasafi.




How do I make Payment?


Payment can be made Directly to the Mamasafi after you agree on the amount to be charged for the service(s) or can be paid to the company via M-Pesa on; Lipa na Mpesa - Buy goods and services - Till number - 315340




Do you do pick-ups?


Not yet. Currently, we don't do pick-ups.




Do you offer Nanny services?


Not yet. Currently, we don't offer nanny services.




How do your promo codes work?


Promo codes and Coupons are only redeemable if you have a Mamasafi account. Promo codes and Coupons are shared on our social media platforms. Follow us on Facebook Mamasafi , Twitter @mamasafi and Instagram @mamasafi and keep posted.




Can I schedule for a Mamasafi?


Yes you can. When requesting for a service, you will see a Calendar that allows you to select a date and time. A mamasafi shall be at your specified location at the exact time and date scheduled.




Can I book for a Mamasafi over a phone call or text?


Yes you can. If you already have an account with us you can send a text or call us on 0700140140 to make a booking. You can also whatsapp us on here




How do I set up a Mamasafi account?


A Mamasafi account can be set up online on www.mamasafi.com by either making your First booking/request or Signing up by clicking on the menu button at the top right of your screen.




What is Mamasafi?


Mamasafi is a popular Swahili word used to refer to a freelance laundry service providing woman in Kenya. We are a company that links you to your local area Best qualified, vetted and trained Mamasafi.




Which areas do you cover?


We cover almost the whole of Nairobi and it's neighbouring environs. See full list of the areas we cover here.




How do I cancel a booking?


You can cancel a booking via a text or a call on 0700140140 or online on www.mamasafi.com click the menu at the top right corner of your screen, click on your profile-my bookings-cancel to cancel a booking.




Do you offer office/corporate cleaning services?


Yes. We offer office and business space cleaning in Nairobi. For expert carpets or sofa cleaning, you can make a booking on the Carpets & Sofa cleaning page. For any special enquiry or a quotation, please email business@mamasafi.com .




Do Mamasafis bring their own supplies/cleaning equipment?


No. For Laundry, Utensils and House cleaning, they only bring basic cleaning material like wipes. We highly recommend them to use your supplies and cleaning equipment for hygiene reasons. For Carpets and Sofa cleaning, we come fully packed with supplies and equipment for cleaning.




What happens if you don't agree on the payment amount with a Mamasafi?


It is okay. You can always cancel a service before a Mamasafi starts the job. A cancellation fee of KES 100 for Laundry and KES 300 for Duvet, House, Carpets and Sofa cleaning will be required from you to pay the Mamasafi (team) for logistic purposes. Call or Text us on 0700140140 when your negotiations prove futile.




Can I reschedule a service request?


Yes you can. You can reschedule a booking via a text or a call on 0700140140 or online on www.mamasafi.com click the menu at the top right corner of your screen, click on your profile-my bookings-reschedule to rescedule a booking.




Can I take a picture or a video of/with the Mamasafi?


You cannot take a picture or record a video or audio of a Mamasafi without consent of the Mamasafi or Mamasafi team. Get consent first and if agreed, make sure you take good shot for the gram😉





HOW MAMASAFI WORKS

For Laundry and House chores


Visit www.mamasafi.com select

  • Book Laundry & House chores
  • Continue to select area staff.
  • Select date and time.
  • Review your booking.
  • Fill in your details; Name, Phone Number, Estate/ House number/ Directions/ Landmarks etc. and checkout by pressing "Request". [You only need to do this on your first order]

What happens next?
  • You’ll get a confirmation email and a phone call for on-demand instant service.
  • If scheduled for a different day, you will receive a phone call 1-2hours before time scheduled to confirm your availability.
Once a Mamasafi arrives;
  • You will be required to describe the scope of work.
  • Agree on the price amount with the lady before she starts working. Check laundry price estimate here.
  • Once agreed on, You chill, We clean☺
Payment
  • Is made directly to the Mamasafi.
NB: For cancellation of service when price negotiation is not agreed with the Mamasafi, a cancellation fee of KES 100 will be required from you to pay the Mamasafi for logistic purposes. For more info call us on 0700140140




For Carpet and sofa cleaning


Visit www.mamasafi.com select

  • Book Carpets and sofa cleaning.
  • Continue to select Area staff.
  • Select date and time.
  • Review your booking.
  • Fill in your details; Name, Phone number, Estate/ House number/ Directions/ Landmarks etc. and checkout by pressing "Request". [You only need to do this on your first booking]

What happens next?
  • You’ll get a confirmation email and a phone call for on-demand instant service.
  • If scheduled for a different day, you will receive a phone call 1-2hours before time scheduled to reconfirm your availability.
Once a Mamasafi Team arrives;
  • You will be required to describe the scope of work.
  • Agree on the price amount with the Mamasafi Team Leader with reference to the price list shared here.
  • Once agreed on, You chill, We clean☺
  • It takes approximately 3 hours to complete and we guarantee you SAME DAY drying for both carpets and sofas.
Payment
  • Is made directly to the Mamasafi or can be paid to the company via M-Pesa; ( Lipa na Mpesa - Buy goods and services - Till number - 315340. )
NB: For cancellation of service when price negotiation is not agreed with the Mamasafi Team Leader, a cancellation fee of KES 300 will be required from you to pay for logistic purposes. For more info call us on 0700140140




For House and Spring cleaning


Visit www.mamasafi.com select

  • Book House & Spring cleaning
  • Continue to select area staff.
  • Select date and time.
  • Review your booking.
  • Fill in your details; Name, Phone number, Estate/ House number/ Directions/ Landmarks etc. and checkout by pressing "Request". [You only need to do this on your first booking]

What happens next?
  • You’ll get a confirmation email and a phone call for on-demand instant service.
  • If scheduled for a different day, you will receive a phone call 1-2hours before time scheduled to confirm your availability.
Once a Mamasafi team arrives;
  • You will be required to describe the scope of work.
  • Agree on the price amount with the team before they start working. Check House/Spring cleaning price list here.
  • Once agreed on, You chill, We clean☺
Payment
  • Is made directly to the Mamasafi or can be paid to the company via M-Pesa; ( Lipa na Mpesa - Buy goods and services - Till number - 315340. )
NB: For cancellation of service when price negotiation is not agreed with the Mamasafi team, a cancellation fee of KES 300 will be required from you to pay the Mamasafi team for logistic purposes. For more info call us on 0700140140




For Duvet cleaning


Visit www.mamasafi.com select:

  • Book Duvet cleaning.
  • Continue to select area.
  • Select date and time.
  • Review your booking.
  • Fill in your details; Name, Phone number, Estate/House numebr/Directions/Landmarks e.t.c and checkout by pressing "Request" [You only ned to do this on your first booking]
What happens next?
  • You will get a confirmation email and a phone call from a mamasafi representative.
  • If scheduled for a different day, you will receive a phone call 1-2 hours before the time scheduled to confirm your availabilty.
Once a Mamasafi rider arrives;
  • You will hand them your Duvet(s)
  • You will be required to pay for the service upfront. Check Duvet cleaning price list here.
  • We will have your duvet cleaned and delivered on the SAME DAY after 6PM. We guarantee you the best duvet clening service.
Payment
  • Is made to the company's M-Pesa Till number ( Lipa na Mpesa - Buy goods and services - Till number - 315340 )
NB: For cancellation of service after the Mamasafi rider has already been dispatched, a cancellation fee of KES 300 will be required from you to pay for logistic purposes. For more details call us on 0700140140.





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