Cleaning Supplies

FREQUENTLY ASKED QUESTIONS

 

WHAT IS MAMASAFI?


Mamasafi is a popular Swahili word used to refer to a freelance laundry service providing woman in Kenya. We are a company that links you to your local area Best qualified, vetted and trained Mamasafi or cleaning pro.




HOW DO I SET UP A MAMASAFI ACCOUNT?


A Mamasafi account can be set up online on www.mamasafi.com by either making your First booking/request or Signing up by clicking on the menu button at the top right of your screen.




HOW DO I BOOK FOR A MAMASAFI?


Go online to www.mamasafi.com, select service and in just a few taps, seemlessly request from the comfort of your home or office space.




HOW LONG DOES IT TAKE TO REACH MY RESIDENCE?


For Instant/on-demand service request, it takes a Mamasafi a span of 10-30 minutes to reach your specified location.




CAN I SCHEDULE FOR  MAMASAFI?


Yes you can. When requesting for a service, you will see a Calendar that allows you to select a date and time. A mamasafi shall be at your specified location at the exact time and date scheduled.




CAN I BOOK FOR A MAMASAFI OVER A PHONE CALL OR VIA TEXT?


Yes you can. If you already have an account with us you can send a text or call us on 0700140140 to make a booking. You can also whatsapp us on here




CAN I RESCHEDULE A SERVICE REQUEST?


Yes you can. You can reschedule a booking via a text or a call on 0700140140 or online click the menu at the top right corner of your screen and click on your profile or follow this link www.mamasafi.com/account/my-bookings to rescedule a booking.




HOW DO I CANCEL A BOOKING?


You can cancel a booking via a text or a call on 0700140140 or online click the menu at the top right corner of your screen, click on your Profile or follow this link www.mamasafi.com/account/my-bookings to cancel a booking.




HOW DO YOU DO YOUR PRICING?


For Laundry and House chores, prices vary with your load size and size of your house. For expert Carpets and Sofa cleaning, find our pricelist here.




HOW DO I MAKE PAYMENT?


Payment is made to the company via M-Pesa;
Lipa na Mpesa - Buy goods and services - Till number - 5355717




WHAT HAPPENS IF YOU CANCEL OR DON'T AGREE ON THE PAYMENT AMOUNT WITH A MAMASAFI?


It is okay. You can always cancel a service before a Mamasafi starts the job. A cancellation fee of KES 100 for Laundry and KES 300 for Duvet, House, Carpets and Sofa cleaning will be required from you to pay the Mamasafi (team) for logistic purposes. Call or Text us on 0700140140 for more info.




DO MAMASAFI BRING THEIR OWN SUPPLIES/CLEANING EQUIPMENT?


No. For Laundry, Utensils and House cleaning, they only bring basic cleaning material like wipes. We highly recommend them to use your supplies and cleaning equipment for hygiene reasons. For Carpets and Sofa cleaning, we come fully packed with supplies and equipment for cleaning.




WHAT IS A MAMACODE?


A MamaCode is a unique number that identifies each Mamasafi. This number can be found on a badge provided to each Mamasafi. Its used for repeat requests by the same Mamasafi.




WHICH AREAS DOES MAMASAFI COVER?


We offer our services in Nairobi and it's neighbouring environs that are part of the Nairobi Metropolitan. See full list of the areas we cover here.




DO YOU DO PICK-UPS?


We only do pick-up and delivery for Duvet cleaning services.




DO YOU OFFER NANNY SERVICES?


Not yet. Currently, we don't offer nanny services.




HOW DO YOUR PROMO CODES WORK?


Promo codes and Coupons are only redeemable if you have a Mamasafi account. Promo codes and Coupons are shared on our social media platforms. Follow us on Facebook Mamasafi , Twitter @mamasafi and Instagram @mamasafi and keep posted.




DO YOU OFFER OFFICE/CORPORATE CLEANING SERVICES?


Yes. We offer office and business space cleaning in Nairobi. For commercial spaces cleaning services, you can make an inquiry on our For Business page. For any special enquiry please email business@mamasafi.com




CAN I TAKE A PICTURE OR A VIDEO OF/WITH THE MAMASAFI?


You cannot take a picture or record a video or audio of a Mamasafi without consent of the Mamasafi or Mamasafi team. Get consent first and if agreed, make sure you take good shot for the gram and tag us @Mamasafi 😉





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